Shipping policy
# Shipping Policy
Last Updated: June 2026
Thank you for shopping with FarmingTools.in (KrishiGears).
This Shipping Policy explains how orders are processed, shipped, and delivered.
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# 1. Order Processing
Orders are processed after successful payment confirmation.
Most orders are processed within 1–3 business days.
Some products may be shipped directly from manufacturers, distributors, or supplier warehouses located across India.
Order processing may take longer during:
- Peak seasons
- Public holidays
- Promotional campaigns
- Stock replenishment periods
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# 2. Shipping Coverage
We currently ship across most serviceable locations in India.
Delivery availability may vary depending on:
- Product category
- Courier coverage
- Supplier location
- Remote area accessibility
If your location is not serviceable, our team will contact you regarding alternative arrangements or order cancellation.
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# 3. Estimated Delivery Time
Estimated delivery timelines:
| Location Type | Estimated Delivery |
|--------------|-------------------|
| Metro Cities | 3–7 Business Days |
| Tier 2 Cities | 4–8 Business Days |
| Tier 3 & Rural Areas | 5–12 Business Days |
| Remote Locations | 7–15 Business Days |
Large machinery and heavy equipment may require additional transit time.
Delivery timelines are estimates and should not be considered guaranteed delivery commitments.
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# 4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout.
Certain products may qualify for free shipping based on:
- Product category
- Order value
- Promotional offers
Heavy machinery, oversized equipment, and remote area deliveries may attract additional freight charges.
Customers will be informed before dispatch if additional charges apply.
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# 5. Order Tracking
Once your order is shipped, tracking information will be shared via:
- Email
- SMS
- WhatsApp (where applicable)
Tracking updates depend on courier partner systems and may take up to 24 hours to become active.
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# 6. Delivery Requirements
Customers are requested to:
- Ensure someone is available to receive the shipment.
- Inspect the package before accepting delivery.
- Record a complete unboxing video when opening the package.
The unboxing video may be required for claims related to:
- Transit damage
- Missing items
- Incorrect product delivery
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# 7. Delayed Deliveries
Delivery delays may occur due to:
- Weather conditions
- Transport disruptions
- Supplier dispatch delays
- Natural disasters
- Government restrictions
- Courier network issues
FarmingTools.in shall not be held liable for delays beyond its reasonable control.
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# 8. Partial Shipments
Orders containing multiple products may be shipped separately depending on:
- Supplier location
- Product availability
- Warehouse allocation
Customers will be notified if multiple shipments are required.
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# 9. Damaged Shipments
If a package appears damaged upon delivery:
1. Record photos and videos before opening.
2. Record a complete unboxing video.
3. Contact our support team within 48 hours of delivery.
Claims submitted without supporting evidence may not be approved.
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# 10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
FarmingTools.in shall not be responsible for:
- Delivery failures caused by incorrect addresses
- Incorrect phone numbers
- Incomplete delivery details
Additional shipping charges arising from incorrect information may be borne by the customer.
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# 11. Refused Deliveries
If a shipment is refused after dispatch:
- Original shipping charges
- Return shipping charges
- Handling charges
may be deducted from any eligible refund.
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# 12. Contact Us
For shipping-related queries:
Email: support@farmingtools.in
Phone: +91-6006078815
Website: www.farmingtools.in
Business Hours:
Monday to Saturday
9:00 AM – 6:00 PM IST